> ## Documentation Index
> Fetch the complete documentation index at: https://bulk-order-hero.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Who pays the fees?

> The 2% fee and the card fee, and how to choose whether your customer or you pays them.

There's no monthly fee. Each order has two small fees:

* **Bulk Order Hero fee: 2%** of the order.
* **Card fee: about 2.9% + 30¢**, charged by Stripe for taking the card payment.

For each one, you choose: **the customer pays it** on top of your price, or **you pay it** out of what you get paid.

## Change who pays

**1. Tap Settings, then Payments & fees**

**2. Under Who pays the fees, pick Customer pays or I pay for each fee**

Each one shows an example so you can see what the customer pays and what you keep.

If you never change it, **customers pay the 2% fee** and **you pay the card fee**.

Changes only affect new orders.

## Example: a \$500 order

* **Customer pays both fees:** the customer pays \$525.54 and you keep \$500.00.
* **Customer pays the 2%, you pay the card fee** (the default): the customer pays \$510.00 and you keep about \$484.91.
* **You pay both fees:** the customer pays \$500.00 and you keep about \$475.20.

> [!WARNING]
>
> In some states, and on debit cards, you're not allowed to charge customers a card fee. Check before choosing **Customer pays** for the card fee.

## Refunds

When you refund an order, you get the 2% fee back. Stripe keeps its card fee. See [Refund or cancel an order](https://bulk-order-hero.mintlify.site/how-to/refund.md).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.