Change the emails customers get

Turn order emails on or off, change what they say, and choose where your order alerts go.

To get there: tap Settings, then Notifications.

Emails your customers get

• When they pay: an order confirmation. This one is always sent.
• On the way: when you tap On the way.
• Delivered: when you tap Delivered, with your delivery photo.
• Invoice: when you send them an invoice. See Print or send an invoice.

If you offer pickup, there are pickup emails too.

When a customer replies to one of these emails, the reply comes to you.

Change what an email says

1. Tap the email you want to change
2. Edit the words

   Change the Subject and Message however you like.

3. Add order details

   Tap a button like {customer_first_name} or {tracking_link} to drop that detail into your message. When the email is sent, it’s replaced with the real name, link and so on.

4. Check it

   Tap Preview to see it, or Send test to me to get one in your inbox.

Messed it up? Tap Reset to default.

Turn an email off

Tap the email and turn off Send this email.

Where your new-order emails go

Under Notification email, type the email you check most. Tap Send test email to make sure it arrives, then tap Save notifications.

Not getting the emails? Check your spam or junk folder, and mark the email as “not spam”.

Text messages

Want to text customers too? Texts come from your own business number, and customers’ replies show up on their orders. See Text your customers.