Who pays the fees?

The 2% fee and the card fee, and how to choose whether your customer or you pays them.

There’s no monthly fee. Each order has two small fees:

• Bulk Order Hero fee: 2% of the order.
• Card fee: about 2.9% + 30¢, charged by Stripe for taking the card payment.

For each one, you choose: the customer pays it on top of your price, or you pay it out of what you get paid.

Change who pays

1. Tap Settings, then Payments & fees
2. Under Who pays the fees, pick Customer pays or I pay for each fee

   Each one shows an example so you can see what the customer pays and what you keep.

If you never change it, customers pay the 2% fee and you pay the card fee.

Changes only affect new orders.

Example: a $500 order

• Customer pays both fees: the customer pays $525.54 and you keep $500.00.
• Customer pays the 2%, you pay the card fee (the default): the customer pays $510.00 and you keep about $484.91.
• You pay both fees: the customer pays $500.00 and you keep about $475.20.

In some states, and on debit cards, you’re not allowed to charge customers a card fee. Check before choosing Customer pays for the card fee.

Refunds

When you refund an order, you get the 2% fee back. Stripe keeps its card fee. See Refund or cancel an order.