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For the basics, see Get paid. This page explains everything on the Payouts page.

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How the money moves

  1. The customer pays by card when they order.
  2. Stripe holds the money for a few days. You can see it as Pending.
  3. Stripe sends it to your bank. That’s a payout. A payout usually includes several orders.
The Bulk Order Hero fee and Stripe’s card fee are taken out before the money reaches you.

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The top of the page

  • Next payout: how much is coming and roughly when. It says Estimated until Stripe sets the date.
  • Upcoming deposits: money In transit to your bank, and money Pending from recent orders.
  • Paid out this month.

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Orders tab

One line for every card order. Tap one to see:
  • Customer paid: what the customer paid in total.
  • Bulk Order Hero service fee, and whether you or the customer paid it.
  • Stripe fee.
  • You earn: what you get from this order.
It also shows when that order’s money reaches you: Pending, Available · next payout, or Paid out with the date. This is also where you refund an order. See Refund or cancel an order.

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Payouts tab

One line for every payout to your bank. Tap a payout to see which orders were in it. For your bookkeeper: tap Export CSV to download your payouts as a spreadsheet.

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Warning messages

These show on Payouts and your Dashboard. Each has a button that takes you to Stripe to fix it.
  • Stripe needs a few details: Stripe needs more information about you or your business. Finish it soon, or Stripe may stop payments.
  • Payouts are paused: Stripe isn’t sending money to your bank right now. Stripe emails you with what to do.
  • Your last payout failed: Stripe couldn’t send money to your bank. Usually your bank details need updating.

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Change your bank account

Tap Manage in Stripe on the Payouts page. It opens your Stripe account, where you can update your bank details.